Refund & Returns Policy
Last updated: July 1, 2026
Telehealth Consultations
Consultation fees are non-refundable once a physician consultation has been completed. If you cancel your appointment prior to the scheduled consultation, a full refund will be issued within 7-10 business days to your original payment method.
Prescription Medications
Due to the nature of compounded prescription medications, all dispensed medications are non-refundable and non-returnable once shipped. This policy is required by state and federal pharmacy regulations and is in place to protect patient safety.
If your medication arrives damaged, defective, or incorrectly dispensed, please contact us within 5 business days of receipt. We will arrange a replacement shipment at no additional charge after verification.
Program Cancellations
Patients may cancel their wellness program at any time. Refunds for unused portions of prepaid programs will be issued on a pro-rated basis, minus any consultation fees already incurred for completed appointments.
Refund Processing
Approved refunds are processed within 7-10 business days and credited to the original payment method. Processing times may vary depending on your financial institution.
Late or Missing Refunds
If you have not received your refund within 10 business days of approval, please check with your bank or credit card company first, as processing times vary. If you still have not received your refund, contact us at the information below.
Contact Us
For questions or concerns related to refunds and returns, please reach out to our support team:
- Email: [email protected]
- Phone: (248) 365-7574
- Address: 7125 Orchard Lake Rd, Suite 210, West Bloomfield, MI 48322
Telehealth payments and refunds
- Urgent-care consultations: The $49 payment covers the online clinical consultation. Any prescription medication is paid separately at the selected local pharmacy.
- Qualiphy shipped-medication programs: Payment is completed through Revelry's secure WooCommerce checkout. The product price is shown before purchase; the licensed provider determines the appropriate pharmacy and treatment package during clinical review. Revelry's payment and refund terms apply to the checkout purchase.
- FUSE programs: Payment and subscription terms are handled in the secure patient portal. Monthly fulfillment is charged at prescription. Initial TRT laboratory testing is purchased separately.